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After Hours for your connected CRM

Dusklin After Hours is a receptionist that answers your business calls when you cannot. With your connected CRM connected, every caller lands in your connected CRM as a contact, each call adds a note, and a qualified caller gets a deal.

What it does in your connected CRM

  • Before the call: it looks the caller up by phone number, so it can greet a known contact by name.
  • During the call: it can find, create and update the caller's contact.
  • After the call: it adds a note with the call summary to the contact. For a qualified caller it creates one deal; later calls from the same caller add notes, not new deals.
  • New callers are also added as contacts once an hour, with their name and number.
  • You choose which of these run, on the CRM page of your console.

How to connect

  1. Start After Hours: sign up (free until it books your first job) or sign in to your console.
  2. In the console, open CRM and click Connect with your connected CRM.
  3. Sign in to your connected CRM, pick your your connected CRM account and approve the permissions below.
  4. You are sent back to the console, which shows Connected to your connected CRM. Your next call is logged.

Permissions it asks for

  • The service follows the business rules you approve.
  • The service follows the business rules you approve.
  • The service follows the business rules you approve.
  • The service follows the business rules you approve.

Contacts to look callers up and save them; deals to open one deal per qualified caller. Nothing else in your your connected CRM: no companies, tickets, emails, lists or settings.

What we store

  • your connected CRM's access and refresh tokens, encrypted, tied to your business. They are never shown back, not even to you.
  • Which deal we created for a caller, so a repeat caller does not get a second one.
  • Call records, audio and messages are kept as our privacy policy describes.

How to disconnect

  • In the console, open CRM and click Disconnect. The receptionist stops using your connected CRM immediately and the stored tokens are deleted.
  • You can also uninstall the app in your connected CRM under Settings, Connected Apps. Data already written to your connected CRM stays in your your connected CRM.

What it costs

$199 a monthPrices in US dollars.

400 answered calls a month. Free until After Hours books your first job, then $199 a month. If it books nothing in 30 days, the trial ends and you pay nothing. The your connected CRM connection is included; there is no extra charge.

$29 a month, one person

40 answered calls a month, also with your connected CRM included.

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